Client Management
Keep things running smoothly with Blackhawk's client managers.
We understand that working with an agency can mean a lot of moving parts and different people doing different tasks for you. At Blackhawk, we have a Client Services team that is dedicated to making sure you are always in the loop with what we’re doing for you and how it’s going, from start to finish.
Why it matters.
Your Client Manager serves as the main point of contact so you’re never stuck wondering who the right person is to send your request to. Additionally, our Client Managers keep everyone on the Blackhawk team connected and on track to meet and exceed expectations and deadlines.
For us to do our job right and well, we need you to be in the loop. We are not a set-it-and-forget-it company. Whether it be gathering access to existing profiles during onboarding, setting up check-in calls throughout our work together, or answering any and all questions that come up – the Client Services team really is the glue that holds it all together on both sides of the ball!
What client management means for you.
Onboarding Expertise
- A dedicated person to walk you through onboarding, step-by-step, and help provide a smooth transition into working with Blackhawk
- One main point of contact to take out the confusion of who to ask
- Regular (i.e. weekly) status updates via email throughout the process, so you always know where things stand and what is coming next
- Weekly or bi-weekly calls to sync on onboarding status
Ongoing / Monthly Support
- Direct access to your campaign manager for any questions
- Regularly scheduled check-in calls with appropriate Blackhawk team members
- Detailed recap emails after every call with actions items clearly outlined
- 24/7 access to help@blackhawkdm.com ticketing system for any requests or questions
- Guaranteed email response time from your Client Manager
- Journal tracking all conversations and notes – for retroactive reference
- Shared Drive library for teams to share all useful assets
- Task management between client and Blackhawk team members
- If applicable, a dedicated project timeline, calendar and task tracker
What our clients are saying.
Our very first call from a Google search ad that they set up brought us a huge sale of $25K! The Blackhawk team are better than we could have possibly imagined.
Melissa Tuala
TemperaturePro Charleston
Their team is top-notch. They were extremely thorough and their ability to bring our ideas/vision into reality was very impressive. I cannot recommend them enough!
Kate Quattlebaum
My Small Wonders
They care deeply about the work they do and providing the best solutions for their clients. I highly recommend connect with them! You won't regret it!
Lucy Allen
I Am Second
Everyone is a master of their own domain but compliment the overall strategy and bring valuable contributions to every meeting and deliverable. Thank you all.
Zayra Mendoza
ITS Trucks
A delight to work with. Not only are they talented, but they have an amazing culture. Always upbeat and positive; it was a joy to work with them on our website project.
Brad Prizer
I Am Second
We've been working with Blackhawk for about a year. I started with one location and then awarded them two more because they did such a great job.
Doug Schaff
Perspire Sauna Studio Austin
I am happy to have Blackhawk as part of my team. They answer emails quickly, send status reports, and schedule meetings frequently to discuss further goals.
Sassy Hackett
Dochen Realtors
Our experience has been exceptional! We’ve worked with several team members and all have been creative, insightful, and responsive.
Amy Magruder
Epic Cellars
Web dev, content creation, SEO, google ad optimization – they can do it all. They’re a trusted partner of ours, would recommend them to anyone.
Eric Park
ABACI
Check out our work.
Let's talk about how we can grow your business.
210 Barton Springs #100, Austin, TX 78704
Fill out the form below and we'll be in touch ASAP. Or feel free to call/text us at (512) 866-6862.